Learn About Home Repair Tool Kits

1. Introduction

Home Repair Tool Kits Overview ("we," "our," or "us") is committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our educational platform.

2. Categories of Personal Data Collected

We collect the following categories of personal data:

• Identity Information: Full name
• Contact Information: Email address
• Location Information: State/region within Malaysia
• Preference Information: Main focus areas of interest (kit contents, material basics, safe handling reminders, general learning)
• Technical Information: IP address, browser type, device information, cookies, and usage data
• Communication Records: Records of correspondence with our customer service team

3. Purposes of Data Processing

We process your personal data for the following purposes:

• To provide educational materials and tool kit guides
• To respond to your inquiries and support requests
• To send educational content, updates, and newsletters (with your consent)
• To improve our website and services based on user preferences
• To comply with legal obligations under Malaysian law
• To protect against fraud and maintain platform security
• To conduct analytics and research for educational purposes

4. Legal Basis for Processing

We process your personal data based on:

• Consent: You have given explicit consent for processing your data for specific purposes
• Contract Performance: Processing is necessary to fulfill our services to you
• Legal Obligation: Processing is required to comply with Malaysian laws
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights

5. Data Security Measures

We implement comprehensive security measures to protect your personal data:

• Encryption of data in transit using SSL/TLS protocols
• Secure data storage with access controls and authentication
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Firewall protection and intrusion detection systems
• Secure backup procedures and disaster recovery plans
• Limited access to personal data on a need-to-know basis

6. Data Retention Periods

We retain your personal data for different periods depending on the purpose:

• Active Users: Data is retained while you actively use our services
• Inactive Users: Data is retained for 3 years after last activity, then archived or deleted
• Marketing Consent: Until consent is withdrawn, plus 30 days for processing
• Legal Requirements: As required by Malaysian law (typically 7 years for financial records)
• Technical Logs: Retained for 12 months for security and troubleshooting purposes

7. Your Rights Under PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the following rights:

• Right of Access: Request access to your personal data we hold
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Withdraw Consent: Withdraw your consent for data processing at any time
• Right to Data Portability: Request your data in a structured, machine-readable format
• Right to Limit Processing: Request limitation of how we process your data
• Right to Complain: Lodge a complaint with the Personal Data Protection Commissioner

8. Third-Party Disclosure

We may share your personal data with:

• Service Providers: Cloud hosting, email services, and analytics providers under strict confidentiality agreements
• Legal Authorities: When required by Malaysian law or court order
• Business Transfers: In the event of merger, acquisition, or sale of assets (with notice to you)

We do not sell your personal data to third parties for marketing purposes.

9. International Data Transfers

Your data is primarily stored and processed within Malaysia. If data needs to be transferred internationally, we ensure:

• Adequate safeguards are in place as required by PDPA
• Standard contractual clauses or equivalent protections are implemented
• Recipients comply with data protection standards equivalent to Malaysian law
• Your explicit consent is obtained where required

10. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from children under 18 without parental consent. If we become aware that we have collected data from a child without proper consent, we will take steps to delete such information promptly.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

For any questions, concerns, or to exercise your rights under PDPA, please contact us:

• Email: privacy@repairtoolkitsoverview.my
• General Inquiries: hello@repairtoolkitsoverview.my
• Address: Kuala Lumpur, Malaysia

We will respond to your requests within 21 days as required by PDPA.

Last Updated: January 8, 2026

1. Agreement to Terms

By accessing and using Home Repair Tool Kits Overview ("the Platform"), you agree to be bound by these Terms of Service and all applicable laws and regulations of Malaysia. If you do not agree with any of these terms, you are prohibited from using this platform.

2. Educational Purpose Only

This platform provides educational information only about home repair tool kits. The content is intended for informational and learning purposes and should not be considered as:

• Professional repair advice or instruction
• Safety certification or training
• Guarantee of repair outcomes or results
• Replacement for professional services when needed
• Endorsement of specific products, brands, or techniques

Users are responsible for their own decisions regarding tool use and home repairs.

3. No Performance Guarantees

We explicitly disclaim all guarantees regarding:

• Accuracy or completeness of educational content
• Suitability of information for specific repair situations
• Outcomes or results from applying information provided
• Availability or reliability of the platform
• Prevention of errors, damages, or injuries

All information is provided "as is" without warranty of any kind, express or implied.

4. Intellectual Property Rights

All content on this platform, including but not limited to text, graphics, logos, images, and software, is the property of Home Repair Tool Kits Overview or its content suppliers and is protected by Malaysian and international copyright laws.

• You may view and print content for personal, non-commercial use only
• You may not reproduce, distribute, modify, or create derivative works without written permission
• Unauthorized commercial use of our content is strictly prohibited
• User-submitted content remains the property of the submitter but grants us a license to use it

5. User Responsibilities

As a user of this platform, you agree to:

• Provide accurate and complete information when submitting forms
• Maintain the confidentiality of any account credentials
• Use the platform only for lawful purposes in compliance with Malaysian law
• Not attempt to gain unauthorized access to any part of the platform
• Not transmit viruses, malware, or other harmful code
• Not engage in any activity that disrupts or interferes with the platform
• Not use automated tools to access or scrape content without permission
• Exercise appropriate caution and personal judgment when applying any information

6. Limitation of Liability

To the fullest extent permitted by Malaysian law:

• We are not liable for any direct, indirect, incidental, consequential, or punitive damages
• We are not responsible for damages resulting from use or inability to use the platform
• We are not liable for injuries, property damage, or losses resulting from application of information
• Our total liability shall not exceed the amount you paid to us (if any) in the 12 months preceding the claim
• These limitations apply even if we have been advised of the possibility of such damages

7. Indemnification

You agree to indemnify, defend, and hold harmless Home Repair Tool Kits Overview, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

• Your use of the platform
• Your violation of these Terms of Service
• Your violation of any rights of another person or entity
• Your application of information obtained from the platform

8. Third-Party Links

Our platform may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that we shall not be liable for any damage or loss caused by use of such third-party content.

9. Modifications to Service

We reserve the right to:

• Modify, suspend, or discontinue the platform at any time without notice
• Update or change content, features, or functionality
• Impose limits on certain features or restrict access to parts of the platform
• Remove or refuse to post any user content for any reason

We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the platform.

10. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these terms or use of the platform shall be subject to the exclusive jurisdiction of the courts of Malaysia. By using this platform, you consent to the jurisdiction and venue of such courts.

11. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed, and the remaining provisions shall continue in full force and effect.

12. Contact Information

For questions regarding these Terms of Service, please contact:

• Email: legal@repairtoolkitsoverview.my
• General Inquiries: hello@repairtoolkitsoverview.my
• Location: Kuala Lumpur, Malaysia

Last Updated: January 8, 2026

1. 14-Day Digital Content Guarantee

We stand behind the quality of our educational materials. If you purchase any digital guides or premium content from Home Repair Tool Kits Overview, we offer a 14-day money-back guarantee from the date of purchase. This guarantee ensures you can review our materials risk-free and determine if they meet your educational needs.

2. Eligibility Criteria

To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within 14 days of the original purchase date
• The request must be made by the original purchaser using the email address used for purchase
• The digital content must not have been downloaded more than 3 times
• The purchaser must not have previously received a refund for the same product
• The purchase must not have been made through unauthorized third parties
• The content must not have been shared, redistributed, or used commercially

3. Non-Refundable Items

The following are not eligible for refunds:

• Free educational materials and guides provided at no cost
• Purchases made more than 14 days ago
• Content that has been extensively accessed (more than 3 downloads)
• Purchases made during promotional periods with special terms (as stated at time of purchase)
• Custom or personalized content that was created specifically for you
• Subscriptions beyond the first 14 days of the initial billing period

4. Refund Request Procedure

To request a refund, please follow these steps:

• Step 1: Email refunds@repairtoolkitsoverview.my with your refund request
• Step 2: Include your full name, email address used for purchase, and order/transaction ID
• Step 3: Briefly explain the reason for your refund request (optional but helpful)
• Step 4: Wait for our team to review your request and respond within 3 business days
• Step 5: If approved, access to digital content will be revoked
• Step 6: Refund will be processed to your original payment method

5. Processing Timeline

Our refund processing follows these timelines:

• Request Review: Within 3 business days of receiving your request
• Approval Notification: Within 24 hours of approval decision
• Refund Processing: Within 5-7 business days after approval
• Bank/Card Processing: An additional 3-10 business days depending on your financial institution
• Total Expected Time: Approximately 10-20 business days from request to funds received

We will keep you informed throughout the process via email.

6. Refund Methods

Refunds will be issued using the following methods:

• Original Payment Method: Refunds are processed to the original payment method used for purchase (credit card, debit card, online payment platform)
• Alternative Methods: In rare cases where original method is unavailable, we may offer bank transfer (additional verification required)
• Currency: Refunds are issued in the original currency of purchase (Malaysian Ringgit for local purchases)
• Processing Fees: Transaction fees charged by payment processors are non-refundable

7. Partial Refunds

In certain situations, partial refunds may be granted:

• Bundle purchases where only some items are being refunded
• Subscription services where a partial period was used
• Cases where significant content has been accessed but legitimate concerns exist
• Technical issues that prevented full access to purchased content

Partial refund amounts will be calculated proportionally based on usage and time elapsed.

8. Exceptions and Special Cases

We may make exceptions to this policy in the following circumstances:

• Technical Errors: If technical problems prevented content delivery or access
• Duplicate Purchases: If you accidentally purchased the same item multiple times
• Unauthorized Purchases: If fraudulent activity is detected and verified
• Content Errors: If delivered content significantly differs from description

Each case is evaluated individually, and decisions are made at our discretion.

9. Subscription Cancellations

For subscription-based services:

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No refunds are provided for partial subscription periods beyond the initial 14 days
• You will retain access to content until the end of the paid period
• To cancel, email hello@repairtoolkitsoverview.my with your account details

10. Abuse Prevention

To maintain fairness for all customers, we monitor for refund abuse:

• Multiple refund requests from the same customer may be declined
• Patterns of purchasing, downloading, and refunding may result in account suspension
• We reserve the right to refuse service to customers who abuse the refund policy
• Suspected fraud will be investigated and may be reported to authorities

11. Contact for Refund Inquiries

For all refund-related questions and requests:

• Primary Contact: refunds@repairtoolkitsoverview.my
• General Support: hello@repairtoolkitsoverview.my
• Response Time: Within 3 business days
• Location: Kuala Lumpur, Malaysia

12. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Purchases made before policy changes will be governed by the policy in effect at the time of purchase. Continued use of our services after policy changes constitutes acceptance of the updated policy.

Last Updated: January 8, 2026

1. Introduction to Cookies

This Cookie Policy explains what cookies are, how we use them on the Home Repair Tool Kits Overview platform, and your choices regarding cookies. Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit our website. They help us provide you with a better experience and allow certain features to function properly.

2. Types of Cookies We Use

We use the following types of cookies on our platform:

• Essential Cookies: Necessary for the website to function properly, including security, navigation, and form submission features
• Preference Cookies: Remember your settings and preferences such as language and region
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous information
• Marketing Cookies: Track your browsing habits to show relevant advertisements and measure campaign effectiveness

3. Essential Cookies

Essential cookies are critical for basic website functionality and cannot be disabled. They include:

• Session Cookies: Maintain your session as you navigate through pages
• Security Cookies: Authenticate users and prevent fraudulent use
• Load Balancing: Distribute traffic across servers for optimal performance
• Cookie Consent: Remember your cookie preferences and consent choices

These cookies are deleted when you close your browser or after a session expires.

4. Preference Cookies

Preference cookies enhance your user experience by remembering:

• Your language preference (if multiple languages are offered)
• Your selected state/region for localized content
• Display settings and accessibility options
• Previously filled form information to save time

These cookies typically remain on your device for up to 12 months.

5. Analytics Cookies

We use analytics cookies to improve our platform by understanding:

• Which pages are most and least popular
• How visitors navigate through the website
• How long visitors spend on each page
• What devices and browsers visitors use
• Where our visitors come from (geographic location and referring websites)

All analytics data is collected anonymously and cannot identify you personally. We may use Google Analytics or similar services, which store cookies for up to 24 months.

6. Marketing Cookies

Marketing cookies help us deliver relevant content and advertisements:

• Track which pages you visit to understand your interests
• Limit the number of times you see an advertisement
• Measure the effectiveness of advertising campaigns
• Show you relevant content based on your browsing behavior

These cookies may be set by third-party advertising partners and can remain on your device for up to 24 months.

7. Consent Mechanism

We obtain your consent for non-essential cookies through:

• A cookie banner displayed on your first visit to our website
• Clear options to Accept or Decline cookies
• Information about what accepting cookies means
• A link to this detailed Cookie Policy for full transparency
• The ability to change your preferences at any time

By clicking "Accept," you consent to the use of all cookie types described in this policy.

8. Withdrawal of Consent

You can withdraw your cookie consent at any time by:

• Clearing your browser's cookies and cache
• Adjusting your browser settings to block future cookies (see Section 10)
• Using browser privacy or incognito mode
• Contacting us at cookies@repairtoolkitsoverview.my to reset your preferences

Note that withdrawing consent may affect website functionality and your user experience.

9. Third-Party Cookies

Some cookies on our website are placed by third-party services we use:

• Analytics Providers: Google Analytics, which helps us understand website usage
• Social Media Platforms: If we embed social media content, those platforms may set cookies
• Advertising Networks: Third-party advertising partners may place cookies for targeted advertising

These third parties have their own privacy and cookie policies, which we encourage you to review.

10. Browser Cookie Management

All modern browsers allow you to manage cookie settings. Here's how to access cookie controls in popular browsers:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Microsoft Edge: Settings > Cookies and site permissions > Manage and delete cookies
• Opera: Settings > Privacy & security > Site settings > Cookies

You can block all cookies, accept all cookies, or set specific rules for different websites.

11. Impact of Blocking Cookies

If you choose to block or delete cookies, you may experience:

• Inability to use certain features that require cookies
• Need to re-enter information on return visits
• Loss of personalized content and preferences
• Repeated display of cookie consent banners
• Reduced website functionality and performance

Essential cookies cannot be blocked as they are necessary for the website to function.

12. Updates to Cookie Policy

We may update this Cookie Policy from time to time to reflect:

• Changes in cookie technologies and practices
• New features or services on our platform
• Updates to legal requirements and regulations
• Feedback from users and privacy advocates

The "Last Updated" date at the bottom of this policy indicates when changes were last made. We encourage you to review this policy periodically.

13. Contact Information

For questions or concerns about our use of cookies:

• Cookie Inquiries: cookies@repairtoolkitsoverview.my
• General Contact: hello@repairtoolkitsoverview.my
• Privacy Matters: privacy@repairtoolkitsoverview.my
• Location: Kuala Lumpur, Malaysia

We are committed to transparency and will respond to your inquiries within 5 business days.

Last Updated: January 8, 2026